Administrative Services

At Volkswagen Group Services, we believe that the success of the organization starts with people. Our Human Resources team supports each employee from day one, fostering a culture where talent is recognized, developed, and valued.

In addition to managing the professional journey of our employees, we act as strategic partners to our clients, providing personalized services tailored to their specific needs.

Our solutions include:

• Recruitment and selection

• Onboarding and integration

• Training and development

• Performance evaluation

• Benefits management

• Payroll processing

• International mobility (Global Assignments)

We have dedicated HR specialists across various areas, ready to support brands such as MAN Energy Solutions, Volkswagen Digital Solutions, and Volkswagen Financial Services.

More than managing people, we grow with them.

Developing talent beyond borders:

We are the first point of contact for complex challenges, helping our clients achieve ambitious goals, implement far-reaching changes, and prepare for the future.
Our work focuses on strategy implementation, organizational development, and change management.

Why international assignments?

• Closer proximity to clients

• Promotion of multiculturalism

• Personal and professional growth

• Alignment with the Group's strategic objectives

International Mobility

Embarking on an international assignment is a shared decision between the employee, their family, and the company. The International Mobility team supports the entire process — from preparation, support, relocation, and stay, to repatriation — in line with the Volkswagen Group’s global policy.

Stepping out of the comfort zone, experiencing a new cultural context, and strengthening skills are all hallmarks of an international assignment. A truly enriching experience — both personally and professionally.

At the Financial Department of Volkswagen Group Services, we are responsible for the effective management of financial processes, including budget preparation and management, as well as providing crucial information to all stakeholders.
Our goal is to ensure sound financial management, enabling the company to make informed decisions and prepare for future challenges.

Our work is guided by four key commitments:

• High-level know-how

• Quality

• Information accuracy

• Responsible and reliable practices

The Finance Department plays a vital role in the company’s strategic decisions, offering ongoing support through accounting and controlling.
Our critical and detailed approach ensures that Volkswagen Group Services can act effectively and achieve its goals, aligning client and partner expectations with the company's value proposition.

We are responsible for the economic and financial management of Volkswagen Group Services, ensuring that all processes are carried out in an organized, efficient manner and aligned with the company’s strategic objectives.

When it comes to managing complex projects, the Project Management Consulting team is the Volkswagen Group’s key point of contact. We focus on our clients' needs, developing specific and tailored solutions for the challenges of each project. Through both standard and agile project solutions, we offer expert advice to effectively meet the demands of each situation.

Ongoing training and operational support

We provide continuous training to our employees to ensure a high level of quality across all processes. The PMO (Project Management Office) supports clients in the operational implementation of project management standards and in delivering additional PMO-related services.

We also offer (sub)project management services, reducing the workload of our clients, creating transparency, and providing detailed documentation to support effective decision-making.

The Procurement Department at Volkswagen Group Services operates under a management model defined by the Iberian identity of its services, the excellence of its buyers, transparency in processes, and equal opportunities for all suppliers.
 

Our professionals are focused on cost optimization while ensuring the quality of the goods and services acquired, using open and honest negotiations with suppliers and partners.

Our core pillars:

• Planning

• Process optimization

• Development of the existing supplier base

The main responsibilities of the Procurement Department include:

• Requesting quotations according to the specifications provided by the requesting department

• Evaluating and comparing proposals

• Negotiating with suppliers

• Final award decision with the supplier

• Issuing the purchase order

The Procurement Department always acts on behalf of the requesting area, with the goal of acquiring the right materials or services, at the desired price, and under the best possible commercial conditions.

In addition to managing the procurement cycle, the department is also responsible for defining the supplier evaluation methodology, ensuring the qualified supplier list is up to date, and setting performance indicators (KPIs) to monitor process efficiency.

The Communication and Marketing area at Volkswagen Group Services is the central link between our organization, employees, and clients. We work to ensure effective, strategic communication that aligns with the company’s values.

Internal Communication:

Internally, we manage channels such as the Intranet, MyNews, MyExpress, announcements, and newsletters — reinforcing the organizational culture, supporting employer branding, and ensuring clear, objective communication across all teams.

External Communication:

Externally, we take care of the corporate image, website, and social media presence, ensuring that Volkswagen Group Services’ mission, vision, and commitments are conveyed with consistency and impact.

More than delivering messages — we create lasting connections

Our mission goes beyond sharing information — we aim to create lasting connections that strengthen the brand and deepen relationships with our partners and employees.

Volkswagen Group Services is firmly committed to quality and sustainability, reflected in our Quality Management and Environmental Management Systems.

Quality Management System

The Quality Management System defines the essential guidelines to ensure quality in Volkswagen Group Services’ processes and services. The goal is to maintain company certification according to the ISO 9001:2015 standard and to promote continuous improvement. The Quality Management area is responsible for standardizing and monitoring the company’s processes, both in Portugal and in Pamplona.

This system is essential to strengthening Volkswagen Group Services' reputation, ensuring compliance with internal and external requirements, with a focus on customer satisfaction and continuous improvement.

Environmental Management System

As part of the Volkswagen Group, Volkswagen Group Services complies with applicable environmental requirements, promoting sustainability in its activities and contributing positively to the environment.

Our team is responsible for raising awareness and training employees and clients on the environmental impacts of their activities, taking responsibility to:

• Comply with environmental requirements

• Use resources efficiently

• Prevent and detect environmental infractions

• Control risks that may affect environmental policy

• Minimize the environmental impact of activities

• Improve practices towards greater sustainability

Our goal is to be a benchmark in the services we provide, supporting Volkswagen Group companies in leading the way in sustainable mobility. Sustainability is a daily commitment that guides all our actions, ensuring a positive contribution to the environment and the future.

The goal of the IT Support department is to provide continuous and immediate support to all Volkswagen Group Services employees and our clients in the IT field.

Our team offers comprehensive management of the hardware lifecycle, application management, infrastructure, networks, and communications. We deliver implementation, project management, and support (helpdesk) services tailored to the needs of our internal and external clients.

To ensure high-quality service, our team builds strong connections with various stakeholders, Volkswagen Group support teams, and external suppliers across the Iberian region.

Employee satisfaction is the main mission of this department. Our goal is to maintain the Volkswagen Group Services offices at a high standard, ensuring they are environmentally sustainable and compliant with regulatory requirements, while also promoting the well-being and satisfaction of the people who work in them every day.

Services offered

• Office maintenance management and related administrative processes

• Distribution and management of work uniforms

• Office access control and management

• Courier and postal service

• Coordination and management of construction projects for new spaces

Safety at work is a core value at Volkswagen Group Services, with our primary commitment being to our people.

Our specialized team offers the following services:

• Risk assessments

• Audits

• Analysis and follow-up of work-related accidents

• Development of safety procedures

• Preventive measures and solutions to ensure employee safety

Our safety strategy focuses not only on responding to accidents but, above all, on prevention and on implementing a safety culture throughout the organization.

Occupational Health

We have developed a Health Plan made up of two main areas:

• Occupational Medicine: Monitoring employee health, assessing their fitness for duties, and preventing occupational diseases.

• Wellbeing: Promoting well-being with a multidisciplinary team and external support to encourage healthy lifestyle habits and a positive health culture at work.

In the business world, well-defined and efficient processes are essential for sustainable success. At Volkswagen Group Services, we help Volkswagen Group companies become more process-oriented, focusing on performance improvement and preparing for future challenges.

We are the specialized partner in the systematic and professional design of processes, offering strategic advice and support in the development of customized process architectures, always aligned with the company’s objectives. This work includes the creation of clear standards, based on Volkswagen Group guidelines and the application of best practices.

Based on our knowledge and experience, we make the current state of processes transparent, identify improvement opportunities, and lay the groundwork for continuous optimization.