A wide range of services can be found in the area of Commercial Services. Volkswagen Group Services GmbH provides customer support throughout the entire value chain, from procurement services, call centres, input management and personnel management services to events and catering. You can find details of our wide range of services on this page.
We offer our customers numerous tailor-made solutions in our commercial projects, whether as a flexible customer care service, as an innovative project and process management or as a creative source of ideas.
More than 400 dedicated and expert employees have been available for end customers and dealers since January 2010, 365 days a year - 24 hours a day. This ensures the highest possible level of customer accessibility in the Volkswagen Group and provides further activities in the indirect area for brands and their specialist areas.
The group affiliation and the continuous employee training achieve a high level of consulting, thus maintaining the brand identity. In this way, we keep customer data within the Group and thus ensure a high level of data security.
Group synergies are exploited by cross-brand customer support in the area of Customer Care. Our highly communicative staff provide multilingual services in English, French, Italian and Spanish.
Commercial services acts as an "Administration Solutions" service provider for our Volkswagen Group clients. These are mainly administrative services in the financial, regulatory, tax and commercial fields. Around 100 colleagues manage essential processes for the Volkswagen Group as a long-term strategic partner. Projects such as fund management, commercial legal protection, relocation services and much more are implemented holistically.
The department's core competencies include:
